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How to set-up your e-commerce payment gateway

Learn everything you need to know about setting up Stripe for your website.

Connect Stripe through the Editor

Business owners and clients can create and connect their own Stripe account through the Ecommerce settings in the Editor.

Connect Stripe through the Editor.
Go to the Settings panel in the Editor, then choose Ecommerce, and open the Payment settings. Next, connect Stripe as your payment provider.

Check out frequently asked questions

Is Stripe supported in all countries?

Note that Stripe may not be available in your country. We'll be looking to add support for other payment gateways like PayPal soon. That said, if you need to set up a store in an unsupported country, Stripe Atlas allows you to easily incorporate a U.S. company, set up a U.S. bank account, and start accepting payments with Stripe no matter what country you’re based in.

Learn more:

What payment methods are accepted through this Stripe connection?

Although Stripe supports different payment options, currently the Webflow Ecommerce checkout only supports credit/debit card payments and Web Payments. Cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB) are a dominant payment method globally. Web Payments (such as Apple Pay and Google Pay) allow a faster checkout for shoppers.

Learn more: Enabling Web Payments

Resources:

Are there any credit card processing fees that apply?

Stripe may charge some fees like a processing fee and a percentage of the transaction amount each time you accept a credit or debit card payment. This fee varies depending on the country you're in or the card used during checkout. Stripe processing fees are collected upon each successful transaction. Fees may include or may exclude taxes. Please, contact Stripe [↗] to learn more.

Learn more: About Stripe fees [↗]

An additional 2% transaction fee applies for sites on the Standard site plan — that's the smallest Ecommerce site plan. There's no transaction fee on higher plans.

Can I sell anything using this payment gateway?

By registering with Stripe, you are confirming that you will not accept payments via Stripe in connection with any prohibited businesses, business activities, or business practices.

Learn more: What businesses and products are not allowed by Stripe and why [↗]

How to get my payouts?

Stripe makes deposits (payouts) from your Stripe account balance (funds received from payments, refunds, etc.) into your bank account. Payouts are processed according to your Stripe account’s payout schedule. You can see a list of all of your payouts and the date that they are expected to be deposited into your bank account in your Stripe Dashboard's payout section.

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How are disputes and fraud handled?

A dispute is a claim made by a payee through their card-issuing bank to report unauthorized transactions and request a chargeback to return the funds to the customer. Unauthorized transactions may be the result of a fraudulent purchase (stolen card or card info) or a disagreement between the customer and the merchant (on price, purchased item, etc.).

Learn more: about disputes and fraud and how the process works [↗]

The best way to manage disputes is to prevent them from happening at all. It's good to have an effective dispute and fraud prevention strategy. Learn how to best protect against disputes and fraudulent payments [↗].

Also, read Stripe's Preventing Disputes and Fraud guide [↗] and learn more about fraud prevention strategies to best protect against disputes and fraudulent payments.

That said, you should know that Webflow ecommerce is compliant with the European Strong Customer Authentication (SCA) [↗] requirements which aim at reducing fraud. So, if your online store is in the European Economic Area (EEA) [↗], any customer from EEA countries will be required to provide an additional layer of authentication to confirm payment for the purchase. By verifying their identity through the method adopted by their card-issuing bank, the customer authorizes the purchase.  Consequently, reducing the odds of fraudulent purchases made by unauthorized parties using their card. This two-factor authentication shifts the burden of fraud prevention from the merchant to the payee and reduces disputes and chargebacks.

Need to know
Disputed payments incur a fee as well. If the customer’s bank resolves the dispute in your favor, this fee is fully refunded.

Can I issue refunds?

You can issue refunds right from the Webflow Editor → Orders tab. There are no fees to refund a charge.

Refund an order right from the Editor → orders tab
‍‍Refund an order right from the Editor → orders tab

What are the SCA and PSD2 Regulations? Am I affected?

Mid-September 2019, New European requirements for authenticating online payments were introduced in Europe as part of the second Payment Services Directive (PSD2) [↗]. The Strong Customer Authentication (SCA) [↗] requirements apply to businesses in the European Economic Area (EEA) [↗] that accept online card payments from cardholders whose banks are also located in the EEA.

As a Webflow merchant in the EEA, what should I do to make my store SCA compliant?

Webflow uses Stripe checkout which fully supports SCA 3D Secure authentication during checkout, and only asks customers to provide additional authentication when strictly necessary. Learn more.

If you’re a merchant in the European Economic Area (EEA) [↗], all you need to do to ensure that your Webflow ecommerce store is PSD2 and SCA compliant for your European customers is to republish your store if it wasn’t published on or after September 11, 2019.

Troubleshooting Stripe issues

If you're having trouble connecting to Stripe from the Webflow Ecommerce settings panel or unable to refund orders, please contact Webflow support.

For help with any questions about Stripe, such as bank transfers, refunds, declined charges, and so on, contact Stripe [↗].

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